Lapland Winter Park – Terms and Conditions for Accommodation, Area Tickets and Activities
These Terms apply to accommodation bookings, area tickets, activities, services purchased on site and products or services purchased through the Lapland Winter Park online store. If a product-specific condition conflicts with these general Terms, the product-specific condition applies only to that product.
1. Scope and Priority of Terms
These Terms form part of the contract between Lapland Winter Par and the customer. The Terms should be read together with the booking confirmation, product description, price information and any mandatory consumer information provided before purchase.
Nothing in these Terms limits any mandatory rights that a consumer may have under applicable Finnish or EU consumer protection legislation.
2. Bookings, Confirmation and Payment
A booking becomes binding only when Lapland Winter Park has confirmed the booking in writing or electronically and the required payment has been received, unless otherwise stated in the booking confirmation.
Prices include applicable VAT unless expressly stated otherwise. Lapland Winter Park may correct obvious pricing errors before confirming the booking. After confirmation, the agreed price may be changed only where permitted by mandatory law or where the customer has expressly accepted the change.
3. Accommodation Cancellation and Changes
Accommodation bookings are non-refundable after confirmation, unless cancellation, refund or compensation is required by mandatory law or expressly agreed in writing by Lapland Winter Park.
The customer is responsible for checking the booking dates, number of guests, accommodation type and contact details before confirming the booking. Requests to change dates or accommodation are not guaranteed and may be accepted only at Lapland Winter Park’s discretion, subject to availability and any additional price difference.
Lapland Winter Park recommends that customers obtain adequate travel insurance covering
illness, travel disruption, weather-related disruption and other unexpected events.
4. Area Tickets, Activities and Other Services
Area tickets and activity bookings are valid only for the date, time and service stated in the booking confirmation or ticket. Pre-purchased tickets are non-refundable and non-cancellable, unless otherwise required by mandatory law or expressly stated in the product description.
For consumer customers, Lapland Winter Park may charge the full price of a reserved activity or service if the customer cancels 14 days or less before the scheduled service. Cancellations must be made in writing by email to info@laplandwinterpark.com.
If Lapland Winter Park cancels an activity or service for reasons within its control, the customer will be offered either a replacement service where available or a refund of the cancelled service, unless another remedy is required or permitted by mandatory law.
5. Changes to Services, Schedules and Content
Lapland Winter Park may make reasonable changes to schedules, routes, activity content or service arrangements where necessary for safety, weather, operational reasons or instructions from authorities. Such changes will not materially reduce the overall value or nature of the service unless unavoidable.
If a material change affects the main characteristics of a confirmed service, Lapland Winter Park will inform the customer as soon as reasonably possible and, where required by mandatory law, offer the customer an appropriate remedy.
6. Customer Responsibilities and Safety
The customer must follow safety instructions, age or height requirements, clothing and equipment instructions, staff directions and any rules applicable to the area or activity. Lapland Winter Park may refuse participation or remove a participant from a service if this is necessary for safety or if the participant does not follow reasonable instructions.
The customer is responsible for damage caused intentionally or negligently to Lapland Winter Park’s premises, equipment, accommodation, property or third-party property. Parents or legal guardians are responsible for minors in their care to the extent provided by applicable law.
7. Liability of Lapland Winter Park
Lapland Winter Park is liable for damage caused by its breach of contract, defective service, faulty equipment, negligence of its staff or subcontractors, or other grounds for liability under applicable mandatory law.
Lapland Winter Park is not liable for indirect loss, loss caused by the customer’s own negligence or failure to follow safety instructions, or circumstances outside Lapland Winter Park’s reasonable control, except where liability cannot be excluded under mandatory law.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence where such exclusion or limitation is not permitted by law.
8. Force Majeure
Neither party is liable for delay, failure to perform or damage caused by an event beyond that party’s reasonable control, including but not limited to severe weather, lack of snow, natural disaster, fire, epidemic, government restriction, strike, war, interruption of essential services or other comparable event.
The affected party must notify the other party without undue delay and take reasonable steps to reduce the effects of the force majeure event. If the event prevents Lapland Winter Park from providing a confirmed service, Lapland Winter Park will, where reasonably possible and where required by mandatory law, offer an alternative date, replacement service or other appropriate remedy.
9. Complaints and Customer Service
Complaints must be made as soon as possible after the customer becomes aware of the issue. The customer should first contact Lapland Winter Park at info@laplandwinterpark.com and provide relevant booking details, a description of the issue and any supporting material.
Consumer customers may also have the right to seek advice from consumer advisory services and to submit a dispute to the Finnish Consumer Disputes Board, where applicable.
10. Governing Law and Dispute Resolution
These Terms are governed by Finnish law, excluding conflict-of-law rules. Disputes shall primarily be resolved through negotiations between the customer and Lapland Winter Park.
If a dispute cannot be resolved by negotiation, it shall be resolved by the competent Finnish court. For business customers, the first instance court is the District Court of Lapland in Rovaniemi, Finland. For consumer customers, any mandatory rules concerning consumer jurisdiction remain applicable.
11. Online Store Orders and Payment Service Provider
Online store orders are made by selecting products, adding them to the shopping cart and completing payment at checkout. By confirming the order, the customer accepts the applicable product description, price, delivery charges and these Terms.
Paytrail Plc acts as the payment service provider and is an authorised payment institution. Paytrail Plc may appear as the recipient on the customer’s bank or card statement and forwards the payment to the merchant.
The contact details of Paytrail Plc are as follows:
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying
Complaints concerning the purchased service should be addressed to Lapland Winter Park.
12. Contact Information
Lapland Winter Park Winter Park
Email: info@laplandwinterpark.com
Phone:+358 40 717 7815
Address: Olleronvaarantie 160, 96100 Rovaniemi, Finland